Delete your VETRIPEN account and data

Vetripen by Digital Catalyzt is a product of Digital Catalyzt and is operated by Na. Thamizharasu, the responsible individual.

In the app (immediate)

1. Open VETRIPEN and sign in.
2. Go to Settings → Privacy and lock → Privacy and my data → Request Full Data Deletion (or Settings → My profile → Delete account).
3. Enter your password to confirm.

When you confirm, our server erases your data straight away and the app then clears what is on your phone. If your phone has no connection, nothing is deleted and the app tells you so; try again when you are online.

What is deleted

• Your account (name, email, password hash, optional profile details) and all your sign-in sessions.
• Your trusted contacts, and the record of the one-time "you were added" message.
• Your SOS alerts and their location points, notification records, journeys and live-location links, Family Circle places and schedules.
• Your consent record, your subscription record (Premium is not offered in this release) and any pending sign-in or password-reset codes.
• On your phone: your contacts list, name, PIN, settings and saved connection to your cloud account.

What is not deleted

• Evidence you saved to your own Google Drive or iCloud. It belongs to you; delete it there yourself.
• Evidence under a legal hold. If evidence you saved on our server has been put under a legal hold (for example by a court order), it is kept until the hold is released and then deleted. When you delete your account we tell you if anything was kept for this reason.
• A record that your account was deleted. For 35 days we keep a one-way coded form of your email address and the date, nothing else, so that, if an old backup has to be restored, we can delete your account again. This is an extra precaution, not a guarantee. It cannot be turned back into your address.
• "STOP" choices. If one of your contacts replied STOP, we keep their phone number on a do-not-message list so that the STOP keeps being honoured.
• Audit log entries. A short log of actions (for example "account erased") that carries an anonymous account number, the type of action, the identifier of the item it concerned and brief technical details such as counts or reason codes, but not your name, email address or phone number. It is kept about 3 years.
• Your subscription. Deleting your account does not cancel a subscription bought through Google Play or the Apple App Store. Cancel it in your store account first.

Without the app

You can delete your account without the app and without your password: open https://api.digitalcatalyzt.com/delete-account, enter the email address of your account, type the 6-digit code we email you and the word DELETE. This is permanent. We email you when it is done.

If you cannot receive email at that address, write to support@digitalcatalyzt.com. We will reply and tell you what we need to confirm that the account is yours.

Backup copies

Backup copies of our database made before you delete your account are not edited. Backup copies are kept for a limited time and then deleted, but we do not state a fixed period. Until a copy is deleted, data you deleted may still exist in it. We use backups only to recover from a failure.

Questions or complaints

Grievance Officer: Thamizharasu Na, support@digitalcatalyzt.com, +91 94452 43263.